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JD Power: Tesla Model 3, Kia Niro Ranked Highest in Electric Vehicle Ownership Satisfaction | News

A new study by J.D. Power ranks the Tesla Model 3 first overall And Among the premium electric vehicles to please owners, the Kia Niro EV ranked first among mass-market electric vehicles.

Related: More electric car news and tips

The 2022 U.S. Electric Vehicle Experience Ownership Study measured 10 factors, up from seven in this study a year ago. Transportation categories are accuracy of specific battery range, availability of public charging stations, actual battery range, cost of ownership, driving pleasure, ease of home charging, and vehicle quality and reliability. The new categories for 2022 are Interior and Exterior Design, Safety and Technology Features, and Service Experience.

Overall satisfaction of the property

The study found that both first-time and repeat buyers of electric vehicles showed similar levels of overall satisfaction, although the groups differed in terms of what they found most satisfying. For first-time buyers, ratings for service experience, driving pleasure and design were higher than for repeat buyers. The last group, meanwhile, rated battery range and accuracy advertiser Much higher range than he first did.

As for whether that satisfaction leads to repeat purchases from the same brand, it might not surprise you to learn that owners who report being highly satisfied with their electric vehicles are likely to buy another electric car, likely from the same manufacturer. Dissatisfied owners were more likely to buy another electric car but unlikely to buy one from the same manufacturer.

What makes buyers satisfied?

There are two main factors that drive overall satisfaction with ownership, according to the study: satisfaction with scope and ease of access to incentives. Both premium electric vehicle buyers and mass market buyers are rated as the most important purchase consideration. When owners reported that range did not affect driving habits, overall satisfaction scores improved by 119 points (on a 1,000-point scale) in the premium segment and 107 among mass market electric vehicles.

According to the study, 68% of owners received some kind of incentive to buy their electric vehicles. Those who found incentives easy to get their overall satisfaction rating were higher than those who found incentives hard to get.

What makes buyers unsatisfied?

The main drivers of dissatisfaction vary by sector. Among mass-market electric vehicles, the most common problems reported were related to the infotainment system. However, premium buyers reported more problems with exterior squeaks and rattles. (The premium segment includes Tesla cars; look at what we’ve seen for build quality on our recently purchased Model Y.)

overall ranking

Rated on a 1,000-point scale, the average satisfaction score is 770 for premium electric vehicles (ie those from luxury brands) and 709 for mass-market electric vehicles. Below are the vehicles ranked in each section and their overall scores:

Expensive

1. Tesla Model 3 (777 points)

2 – Tesla Model Y (770)

3 – Tesla Model S (756)

4 – Audi E-Tron (718)

wholesale market

1. Kia Niro EV (744)

2- Ford Mustang Match E (741)

3 – Nissan Leaf (708)

4. (Tie) Hyundai Kona EV, Volkswagen ID.4 (692)

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